Terms & Conditions

Terms and Conditions

Introduction

Welcome to Vivasayi, a trusted food product company committed to delivering quality and freshness. By accessing or using our products and services, you agree to comply with the following Terms and Conditions. These terms are designed to ensure transparency, safety, and a reliable experience for all our customers.

Product Usage

All products offered by Vivasayi are intended for personal consumption and should be used as per the instructions provided on the packaging. Customers are advised to check ingredients and nutritional information before use to ensure suitability. Misuse or improper handling of products is not the responsibility of the company.

Orders and Availability

All orders placed with Vivasayi are subject to availability and confirmation. We reserve the right to cancel or refuse any order due to product unavailability, pricing errors, or unforeseen circumstances. Customers will be informed promptly in such cases, and any payments made will be processed accordingly.

Pricing and Payments

Prices for all products are listed clearly and are subject to change without prior notice. Payments must be completed through the accepted methods at the time of purchase. Vivasayi ensures secure payment processing but shall not be held responsible for issues arising from third-party payment gateways.

Delivery and Shipping

Vivasayi strives to deliver products within the estimated time frame. However, delivery timelines may vary depending on location and external factors. Any delays caused by logistics partners or unforeseen conditions will be communicated to the customer wherever possible.

Quality Assurance

We maintain strict quality control standards to ensure that all food products meet safety and hygiene requirements. Customers are encouraged to report any issues related to product quality immediately upon receipt. Complaints must be supported with valid proof such as images or order details for verification.

Returns and Refunds

Due to the nature of food products, returns are accepted only in cases of damaged, expired, or incorrect items delivered. Requests for returns or refunds must be made within a specified time after delivery. Once verified, eligible refunds will be processed through the original payment method.

User Responsibilities

Customers are responsible for providing accurate delivery details and contact information. Any issues arising from incorrect information provided by the customer will not be the responsibility of Vivasayi. Users are also expected to use the platform ethically and refrain from any fraudulent or harmful activities.

Intellectual Property

All content, including brand name, logo, product descriptions, and designs associated with Vivasayi, are the intellectual property of the company. Unauthorized use, reproduction, or distribution of any content is strictly prohibited and may result in legal action.

Limitation of Liability

Vivasayi shall not be held liable for any indirect or consequential damages arising from the use of its products or services. While we ensure quality and safety, customers are advised to consume products responsibly and according to their individual health conditions.

Privacy Policy

We respect your privacy and are committed to protecting your personal information. Any data collected is used solely for order processing, communication, and service improvement. Customer information will not be shared with third parties without consent, except where required by law.

Governing Law

These Terms and Conditions are governed by the laws of India. Any disputes arising from the use of Vivasayi products or services shall fall under the jurisdiction of the appropriate courts.

Amendments

Vivasayi reserves the right to update or modify these Terms and Conditions at any time. Continued use of our services after any changes indicates acceptance of the updated terms.

Contact Information

For any queries, concerns, or support related to our products and services, please feel free to reach out to us. Our team is always ready to assist you with the best possible solutions.

Email: admin@vivasayi.co.in
Phone: 9488239034